Introduction:
Dear valued customers,
At Raven Rising, LLC, we pride ourselves on providing the highest quality rope access, rope rescue, search and rescue, and fire rescue equipment. Over the years, we have built a reputation for prompt service, exceptional customer support, and reliable products. However, we are currently facing an unprecedented global supply chain disruption that has impacted our operations and product availability. We would like to take a moment to address these challenges and inform you of the necessary steps we are taking to ensure a smooth experience for our customers.
The Impact of Supply Chain Disruption:
As you may be aware, the global supply chain has faced significant challenges in recent times due to a variety of factors, including labor shortages, shipping delays, and material scarcity. This has resulted in longer lead times for the production of some of our products. While we are doing everything in our power to mitigate these issues, some products currently offered for sale may have a lead time of up to twelve weeks for production.
Our Commitment to You:
Despite these challenges, Raven Rising remains committed to providing the best possible service and support to our customers. To that end, we are implementing the following strategies to minimize the impact of these disruptions:
Transparent Communication: We will provide clear and timely updates on product availability and lead times through our website, Ravenrising.com, and our customer service channels.
Prioritization of Essential Products: We are working closely with our suppliers and manufacturers to prioritize the production of critical rescue equipment, ensuring that the most urgently needed products are available to our customers.
Expanding Our Supplier Network: To mitigate the risk of further delays, we are actively exploring additional suppliers and alternative materials to ensure a steady supply of products.
Investing in Inventory Management: We are implementing robust inventory management strategies to optimize stock levels, reducing the risk of product shortages in the future.
Continuous Improvement: We will continue to monitor the supply chain situation closely and adapt our strategies as needed to minimize the impact on our customers.
We Are Here for You:
We understand that these disruptions may cause inconvenience, and we want to assure you that we are doing everything in our power to address the situation. We appreciate your patience and understanding during these challenging times. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for your continued support and trust in Raven Rising, LLC. Together, we will navigate through these challenges and emerge stronger than ever.
Sincerely,
Steven J. Peterson
Founder
Raven Rising, LLC